Get your complaint upheld.
Challenge flight delays, parking tickets and companies that won't put things right. We draft every letter, track every deadline and take you all the way to the ombudsman if they still say no.
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Complaint sent to the airlineCiting UK261, Article 73 Mar
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Airline refused24 Mar
The delay was caused by extraordinary circumstances.
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Escalated to the airline's ADR schemeEvidence showed a technical fault, not weather2 Apr
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Decision received19 May
Complaint upheld
Illustrative example of a case journey
Built on the rules that decide your case
- UK261 and EU261
- Traffic Management Act 2004
- Protection of Freedoms Act 2012
- Consumer Rights Act 2015
What we can help with
We're launching with flights and parking, the disputes where people most often give up too early. More dispute types are coming soon.
Flight delays and cancellations
Delays of 3 hours or more, cancellations at short notice and denied boarding.
Up to £520 per passenger
- 1Complaint to the airline
- 2Airline's ADR scheme or the CAA
- 3Small claims court
Council parking tickets
Penalty charge notices from councils, including wrongly issued tickets and unclear signs.
Get an unfair ticket cancelled
- 1Informal challenge to the council
- 2Formal representations
- 3Independent parking tribunal
Private parking charges
Charges from car park operators at supermarkets, retail parks, hospitals and stations.
Challenge the charge before you pay
- 1Appeal to the operator
- 2Independent appeal to POPLA or IAS
- 3Defence if they take you to court
How it works
You stay in charge of your case. We give you the right rules, the right words and the right timing at every step.
Tell us what happened
Describe it in your own words and add your tickets, receipts or emails. We pull out the key facts and build a timeline.
See where you stand
We identify the rules that apply, what you could get back and any deadline you need to meet. This part is free.
Send your complaint
We draft a letter that cites the right rules for your case. You check it, then send it from your own email.
Escalate until it's upheld
If they refuse or go quiet, we tell you when to escalate and draft your ombudsman, tribunal or court paperwork.
Why not use a claims company?
Claims companies take a share of what you win. Free template letters stop at the first step. We sit in between: the full process, for a flat fee.
| Feature | Get It Upheld | Claims company | Free template letter |
|---|---|---|---|
| What you pay | One flat fee from £9.99 | A share of your compensation | Nothing |
| What you keep | Everything you win | What's left after their cut | Everything you win |
| Letters written for your case | Yes | Yes | Generic wording |
| Every escalation step | Up to the final decision | Usually | First letter only |
| Deadline reminders | Yes | Handled for you | No |
| Parking as well as flights | Yes, and growing | Mostly flights | Varies |
| Who's in control | You | They act for you | You |
One fee per case. No share of your money.
Pay once when you start a case. It covers every letter and every escalation until the final decision.
Free check
Available nowFor anyone who wants to know where they stand.
- The rules that apply to you
- What you could get back
- Your deadlines
Parking case
Not open yetFor council parking tickets and private parking charges.
- Your challenge and every appeal
- Evidence checklist for your ticket
- Deadline reminders by email
- Tribunal or independent appeal paperwork
We'll email you the moment this opens.
Compensation case
Not open yetFor claims where you're owed money back, starting with flights.
- Your complaint and every escalation
- Timeline built from your documents
- Deadline reminders by email
- Ombudsman, ADR and small claims paperwork
We'll email you the moment this opens.
Win £520 from an airline and you keep £520.
Questions
Can't find what you need? Email [email protected].
Is this legal advice?
No. Get It Upheld is a self-help service. We explain the rules that apply and help you prepare your own case, and you decide what to send. If your dispute is complex or high value, we'll tell you to speak to a solicitor or Citizens Advice.
Do you contact the company for me?
No. You send every letter yourself, from your own email or by post. You stay in control, and the company deals with you directly.
What if they still say no?
Most disputes have a next step: an ombudsman, an independent appeals service, a tribunal or the small claims court. We show you which one applies, when you can use it, and draft the paperwork.
Which disputes can I use it for at launch?
Flight delays, cancellations and denied boarding, council parking tickets and private parking charges. We'll be adding more dispute types over time.
How far back can I claim for a flight?
Usually up to 6 years in England and Wales, and 5 years in Scotland.
Who runs Get It Upheld?
Get It Upheld is run by Left Form Ltd, a company registered in England and Wales. It is not a law firm.
Don't let a "no" be the final word.
The free checkers on this site already work today. Paid help with letters and escalation isn't open yet — join the list and we'll email you the moment you can start a case.